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Delivery & Return
If your order was not delivered or the package is missing after the carrier marked it as delivered, there are a few reasons why this may be the case.
Order Number as Tracking Number
The order number may have been entered manually as a tracking number or the app may have incorrectly pulled in the order number instead of the tracking number. Please check to make sure your tracking number in the app is the correct tracking number provided by the merchant.
Delivery Delay or Carrier Error
Some packages can show up late or be temporarily held up in local transit. Shipping carriers can even mark an item as delivered a little early, and it may not arrive until several days later. Sometimes, a package may be delivered to a neighboring address by mistake. In this case, it's wise to check with your neighbors to locate the package.
Stolen Package
In the unfortunate case that your package was stolen, please see the next steps below.
- Always track your packages.
- Ask around about missing packages.
- Contact the sender or retailer.
- Report the stolen package to FedEx, UPS, or USPS.
- File a police report for the stolen package.
- Check with your credit card company about purchase protections for stolen packages.
- Consider filing a claim with your homeowner’s insurance or renter’s insurance for high-dollar items.
- Avoid becoming a victim of porch pirates in the future.
The Delivery Service doesn’t deliver mail on Sundays or on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas. (There is an exception for special delivery or express packages.)
No, not all orders are eligible for next-day delivery.
You might need to sign for a package if the sender requires a signature. For example, you might need to sign for:
- Packages with age restrictions, like alcohol, ammunition, or medication
- High-value packages
- Business deliveries
Shipping carriers might require a signature depending on the contents of the package. For example, USPS Signature Confirmation is available for domestic-US shipments. UPS Signature Required is a delivery confirmation service that requires the recipient to be physically present to receive their package.
If you're not home to sign for a package, the courier might:
- Leave a door tag
- Reattempt delivery
- Leave the package in a secure location
- Send an email to the email address on file
